Under the direct supervision and direction of Technologists, the Technologist Aide will provide ancillary support services to patients, technologists, and Radiologists during advanced diagnostic imaging procedures. The Tech Aide will also be responsible for preparing patient supplies and equipment for diagnostic imaging procedures. In addition, they will be required to escort patients from the facility lobby to the modality areas and processing patients for their exam. This position will report directly to the Operations Manager. This job involves risk of exposure to blood and body fluids under the normal work routine.
General responsibilities for Tech Aides in all modalities shall include, but are not necessarily limited to, the following:
- May perform Bone Densitometry, Body Fat Analysis and Automated Breast Ultrasound (ABUS) procedures.
- May perform intravenous (IV) access for contrast studies.
- May perform Point of Care testing (POC) using iSTAT machine.
- Assist technologist in setting up the exam room (set up coils, positioning devices, procedural trays).
- Assist in the patient interview process: safety checklist, symptoms and history, prior exams.
- Explain procedure to the patient and reassure the patient if anxious.
- Assist technologist in setting patient for exam and upon completion of exam.
- Correctly identifies and marks all diagnostic records for proper reporting and storage in the Radiology Information System and PACS software.
- Adhere to the safety policies set forth by Reno Diagnostic Centers (RDC).
- Maintain a safe and orderly environment.
- Responsible for the wellbeing and safety of the patients under their care as well as that of family members and/or visitors within the examination modality area.
- Report any incidents, accidents, or inconveniences involving patients to the Technologist on duty as well as the Operations Support Manager, Director of Operations, or other management team member at the first available opportunity and file a full and detailed incident report as needed.
- Assist in maintaining proper supply inventories in the imaging suites on a daily basis.
- Maintain all supportive and accessory equipment and supplies in an operable and clean condition.
- Demonstrate compassion and understanding toward patients and family members.
- Assist in answering any patient questions.
- Comprehend and employ appropriate medical terminology as well universal abbreviations, symbols, terms, and phrases as defined by RDC.
- Utilize standard imaging/patient positioning protocols as outlined within departmental and administrative policies.
- Escort patients, as needed, to and from various departments in order to ensure patient safety, as well as, limit patient access to restricted or secure areas where confidential patient information may be seen or overheard.
- Consistently provide excellence in patient care and outstanding customer service for all patients and family members.
- Promote good community relations by maintaining a high level of professionalism and demonstrating respect and compassion when communicating with patients, physicians, referring office staff, and insurance carriers.
- Demonstrate, and serve as a role model for, courteous and professional etiquette at all times.
- Promote teamwork by demonstrating a willingness to assist coworkers when needed and as time permits as well as maintaining a high level of professionalism when communicating with RDC Radiologists, referring physicians, nurses, technologists, management, and clerical/billing staff.
- Observe and comply with all HIPAA policies and procedures in accordance with PHI access level and immediately report any improper or questionable use and/or disclosures of PHI to the HIPAA compliance officer through appropriate channels.
- Escort patients to dressing room/exam room as needed.
- Obtain prior reports, H&P, prescriptions, labs, and other clinical data, as needed.
- Conduct pre-registration calls to scheduled patients.
- May contact patients in order to schedule additional views/ultrasound when requested by the radiologist. BIRAD 0 List.
- Collates prior films, reports, and other pertinent clinical data for technologist/radiologist in preparation for invasive procedures (i.e., biopsy).
- Contact patients in order to provide detailed pre-biopsy instructions.
- May hang analog film with previous studies and processing of digital/CAD images for radiologists review.
- Print film and other corresponding images for automatic film retrieving referring physicians.
- Assist technologist/radiologist with biopsy procedures, including exam room/supply tray set up, obtaining appropriate consent forms, providing the patient with post procedure instructions, and exam room clean-up post procedure.
- Maintain core biopsy supplies and orders as needed.
- May track pathology results and enter required information into database (in Mammography, attend to BIRAD 4/5 list).
- Track patient cancellations/no-shows and contacts patients in attempt to reschedule.
- Assist in locating and ordering prior studies from outside facilities.
- Provide additional clerical/ancillary support for technologist and radiologist as needed.
- Provide excellent and professional service to patients and customers in person and on the phone. All communication is professional, customer-focused, and helpful.
- Promote effective communication.
- Assist others as requested or assigned.
- Perform related duties as required.
- Maintain a safe and clean work environment.
- Maintain professional and courteous appearance and demeanor.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum of 1-year prior experience in radiology scheduling, medical front/back office operations, medical assisting, or related field. College/trade school education may be accepted in lieu of experience depending on course of study.
- High school diploma or equivalent re
- Familiarity with medical office practices and procedures.
- Familiarity with Anatomy/Physiology, preferred.
- Trained and competent in Phlebotomy, preferred.
- Must demonstrate high level of confidentiality and professionalism.
- Proficient with all Microsoft office programs.
- Strong interpersonal skills with the ability to communicate clearly and in a calm and present manner.
- Must demonstrate high level of confidentiality, professionalism, organization, and attention to detail.
- Effective problem-solving skills and ability to share skills and knowledge with others.
- Ability to read and write checklists, reports, and correspondence. Ability to read and comprehend complex instructions, memos, etc.
- Ability to analyze and perform complex computations with reasonable speed and accuracy.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Knowledge of the equipment and accessory equipment required to prepare patients for diagnostic imaging in their assigned area(s).
- Understanding and knowledge in the preparation of contrast injections, sedations, preparation of imaging suite for examinations, examination protocols, and preparing sterile fields for diagnostic procedures.
- Understanding of quality assurance procedures necessary for diagnostic examinations.
- A thorough understanding of, and adhere to, all OSHA safety requirements and precautions as defined by all relevant agencies.
- Experience with computerized office systems, medical records documentation, patient confidentiality regulations, and medical terminology.
- Ability to work with other people in a team-oriented environment and take direction from leaders in the modality. Easily makes decisions in an organized fashion.
- Ability to reduce and follow tasks through a process that can be easily replicated and create standardization.
- Ability to deliver on deadline when it is necessary.
- Clarity in easily spotting how things are in contrast.
- Bilingual (English Spanish), preferred.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, stand, walk, bend, and have specific vision abilities to include close and distance vision, assisting patients onto x-ray table, pushing carts, gurneys, wheelchairs, and ability to adjust focus working with computer business equipment large radiographic equipment and accessory equipment. Ability to perform heavy physical labor. Must be able to lift up to 50 pounds on a regular basis. The noise level in the work environment is usually low/mid to high level.
The overall nature of the position requires physical effort and regular exertion. There is occasional exposure to environmental conditions such as heat, cold, and temperature changes.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Disclaimer: Although the Company has attempted to accurately and thoroughly describe this position, the Company reserves the right to change the same, including to change, add to or subtract from the duties outlined, within the sole discretion of the Company, at any time, with or without advance notice.